Six Sigma Services – Service Policy

At Six Sigma Services, we are committed to delivering professional, reliable, and safe manpower solutions for both personal and commercial needs. Our service policy is designed to outline the terms, expectations, and scope of the services we offer, as well as to ensure clarity and trust in all our engagements.

1. Scope of Services

We provide trained and verified staff for the following categories:

  • Home Cooks

  • Housekeeping & Maid Services

  • Commercial and Residential Security Guards

  • Personal Bodyguards

  • Babysitting & Nanny Services

  • Elderly Care & Nursing Attendants

All our staff members are recruited after background verification and, where applicable, health screening and identity authentication.

2. Service Booking & Deployment

  • Service requests can be made through our website, phone, or walk-in appointment.

  • Once a request is submitted, our team will contact you within 24–48 hours to understand your requirements in detail.

  • Based on availability, the suitable staff will be deployed within 3 to 7 business days.

  • Emergency or urgent services may be provided on special request with an additional charge.

3. Staff Conduct and Responsibilities

  • All deployed staff are expected to maintain professionalism, hygiene, punctuality, and discipline at all times.

  • They must wear appropriate uniforms (if applicable) and carry valid identity cards provided by Six Sigma Services.

  • In case of any misconduct, absenteeism, or performance issues, clients are encouraged to contact our support team immediately for resolution or replacement.

4. Client Responsibilities

  • Clients must provide a safe and respectful working environment for the deployed staff.

  • Clients are not allowed to ask the staff to perform duties outside the defined job role without prior discussion with Six Sigma Services.

  • Any form of harassment, abuse, or discrimination towards staff will result in termination of the service agreement.

5. Payment Terms

  • Payment must be made in full or as per the agreed schedule before service deployment.

  • For monthly or long-term services, invoices will be shared periodically, and payment must be made within 7 working days of invoice generation.

  • Accepted modes: UPI, Bank Transfer, Cheque, Cash (receipt provided).

6. Replacement and Cancellation Policy

  • In case of dissatisfaction or staff-related issues, clients can request a free replacement within the first 7 days.

  • After 7 days, replacements will be provided based on valid justification and availability.

  • Cancellation of services must be communicated at least 7 days in advance.

  • Short-notice cancellation may be subject to a penalty or deduction from advance payment.

7. Confidentiality & Data Privacy

  • Client information and requirements are kept strictly confidential.

  • We do not share your personal or business details with third parties without consent, except as required by law.

  • All staff are instructed to maintain discretion and respect the client’s privacy.

8. Safety & Liability

  • All safety and security protocols are followed during hiring and deployment.

  • However, Six Sigma Services is not liable for any accidental damage or theft caused by the staff unless proven through investigation.

  • We recommend clients to avoid leaving valuables unattended.

9. Dispute Resolution

  • In case of disputes, our internal customer service team will first attempt to resolve the issue amicably.

  • If unresolved, disputes will be subject to jurisdiction under state court.

10. Policy Updates

  • This service policy may be updated periodically based on company decisions or legal requirements.

  • Any major changes will be communicated to clients through email or our website.